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It is more crucial than ever to develop great relationships with our customers. To retain the loyal ones, increase the frequency of purchase of the occasional ones and engage with the new and potential ones. This programme enhances skill and provides inspiration to empower participants to engage with, and delight customers.
The programme covers:
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Building rapport and engaging the customer |
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Caring about the individual |
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Passion for the product |
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Delighting the customer |
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Customer recovery by resolving complaints |
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Managing customer care successfully |
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| The programme is tailored to your specific business scenarios and includes case studies and practice to build skill and develop confidence. It is for people who care for customers, both those who are very experienced and those new to it. The programme is also of great benefit to those who manage customer care. |
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Copyright William Robert Associates Ltd. All Rights Reserved.
Thames Court, No.1 Victoria Street, Windsor, Berkshire SL4 1YB
Tel: 01753 752211 | Fax: 01753 752233 | Email: theteam@wra.co.uk |
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